Competitive Salary plus commission
Location: Kingston (SW20)
Candidates must have a Full Driving Licence; provide a checkable back to school/work history and should live within 10 miles of SW20 0AD.
Working within the team at our busy Aftersales Centre, the successful candidate will be required to learn all aspects of the service reception. This role is very customer focused dealing with customers who visit the service department when they require work to be carried out on their vehicle, this may be for routine maintenance such as a service or MOT or due to the vehicle breaking down. The service department will deal with the booking of the vehicle and any repairs that are required; acting as the main point of contact for the customer during this process.
As a Service advisor you will be required to welcome customers to the centre, complete telephone bookings, answer customer queries, administration duties and support the rest of the service team. You will need to be a proficient communicator who is happy dealing with people face to face and also by telephone.
You will be introduced to a range of computer based systems and programs which are used in-house, you will therefore need to be a fast learner who is IT literate. You will need to be an enthusiastic and energetic individual who has a keen eye for detail and the capability to ensure every customer receives excellent customer service. You will need to be well presented as you will often be the customer’s first point of contact and previous customer facing experience is essential.
This position would suit an individual who has previous customer service experience, a keen interest in sales and is keen to start their career in the automotive industry. Full training will be provided together with a genuine career path.
Hours of work
Monday to Friday 8am to 6pm & Saturdays mornings 8am to 1pm on a Rota basis.
22 days annual leave increasing on tenure plus bank holidays
Long Service Awards
Child Care Vouchers
Eye Care Vouchers
Staff Recruitment Referrals
Ongoing training in house and with the manufacturer