Lexus Weekend Receptionist - Twickenham
We are looking for an additional Reception Host to work in our Lexus Dealership in Twickenham. You will be required to work one day per weekend and this day will alternate each week
Hours: Saturdays: 9am to 6pm OR Sundays: 11am to 5pm
Applicants must be able to cover bank holidays / sickness / holidays as required.
This is a customer facing role that requires a very well presented person, with a professional manner, excellent communication, administrative and IT skills.
This is a meet and greet role as you will be the first person that customers will meet when entering the showroom, assisting both Sales and Aftersales customers as required; as well as managing the switchboard & reception desk.
The Receptionist will focus on directing customer enquiries, greeting both retail and service visitors and ensuring the overall customer experience is a relaxed and individual experience; managing the reception area and general administrative duties.
* Greeting visitors on arrival and introducing yourself.
* Answering telephones and building rapport to understand customer needs, providing assistance or information if required.
* Providing refreshments for visitors where necessary.
* Encouraging customers to browse the showroom in order to experience the product.
* Assisting Aftersales Advisors by checking in and out Aftersales vehicles
* Observe and listen to assess the appropriate time to offer further assistance.
* Introducing sales colleagues to provide further information and progress the sale.
* Maintaining the showroom environment ensuring that the ambience is correct, by controlling lighting, music, heat etc.
* Ensuring all customer areas are maintained, that brochures are well stocked, up to date and in the right place.
* Working with the management team to support promotions or events with changes to the showroom environment.
* Working with colleagues and teams to ensure a seamless service to customer.
* Maintaining daily contacts into Kerridge Marketing system.
* Promote satisfactory customer relations through expeditious and courteous handling of the public.
· 22 days annual leave pro rata
· Eyecare Vouchers
· Loyalty & Long Service Awards
· Life Insurance (after qualifying period)
· Car Leasing Scheme (after qualifying period)
· Workplace Pension Scheme