Lexus Service Advisor – TW1 1ER

Competitive basic salary - plus commission

The hours of work are 8.00am – 6.00pm Monday – Friday with 1 hour for lunch & 8.00am -1.00pm on a Saturday rota (1 in 3 on a rota basis)

Working within the team at our busy Lexus Centre, the successful candidate will be required to learn all aspects of the service reception. This role is very customer focused dealing with customers who visit the service department when they require work to be carried out on their vehicle, this may be for routine maintenance such as a service or MOT or due to the vehicle breaking down. The service department will deal with the booking of the vehicle and any repairs that are required; acting as the main point of contact for the customer during this process.

As a Service Advisor you will be required to welcome customers to the centre, complete telephone bookings, answer customer queries, administration duties and support the rest of the service team. You will need to be a proficient communicator who is happy dealing with people face to face and also by telephone.

The Person

You will be introduced to a range of computer based systems and programs which are used in-house, you will therefore need to be a fast learner who is IT literate. You will need to be an enthusiastic and energetic individual who has a keen eye for detail and the capability to ensure every customer receives excellent customer service. You will need to be well presented as you will often be the customer’s first point of contact and previous customer facing experience is essential. You will also need to hold a full driving licence.

This position would suit an individual who has previous customer service experience, a keen interest in sales and is keen to start their career in the automotive industry. Full training will be provided together with a genuine career path.

*22 days annual leave increasing on tenure plus 8 days bank holidays

*Workplace Pension Scheme

*Loyalty & Long Service Awards
*Life Insurance (after qualifying period)
*Car Leasing Scheme (after qualifying period)
*Eyecare Vouchers
*Discounts on car purchases / repairs / parts

* Employee Assistance Programme
*Ongoing training, both in-house and with the manufacturer


We were established as, and to this day (4 generations later) remains very much a family operated business. You can therefore trust us to work as hard as we can to uphold the values that underpin all that we do. Our difference comes from the personalised service we offer to all our customers, which serves to enhance their experience and get to the core of their specific motoring needs. It's therefore no surprise to see that a high percentage of our business is made up of repeat customers or customer referrale ...


Working Hours 8am - 6pm Monday to Friday with a working rota for Saturday 8am - 1pm
Location Twickenham
Closing Date 29/07/2022