Due to expansion we have vacancy for a Part-Time Customer Advisor to provide cover within our self storage branches around Twickenham and Richmond. 2 days per week (16 - 18 hours per week can be flexible with days but may involve some weekend working). You should also be flexible in terms of providing cover between all of our sites.
Competitive Salary plus benefits:
22 days annual leave increasing on tenure plus bank holidays, Discount Schemes, Pension, Life Insurance, Long Service Awards, Childcare Vouchers, Eyecare Vouchers, Staff Recruitment Referrals, Ongoing training
Your role will be pivotal in ensuring company profitability through the provision of continuous sales activities, excellent customer service and a high level of organisational skills. We are looking for someone with the ability and drive to make a difference, demonstrating a high level of commitment to customer care values and presenting a professional image at all times.
You must be customer focused and flexible with excellent communication and interpersonal skills, good numeracy skills and possess a genuine interest in sales.
You will also be responsible for assisting the Supervisor in all aspects of running and developing the self storage business by achieving targets in the sales of our units and merchandising and providing every customer with an outstanding service.
Briefly the role involves;
Answering all telephone enquiries efficiently and satisfactorily
Advising customers of cost and services, both on the telephone and in person
Showing potential customers around the premises
Up selling storage products and services including cold calling
Preparing customer contracts
Sending mail merges
Collating customer details and maintain database
General housekeeping ensuring the premises are kept neat and tidy
You must live 30 minutes travelling time from the branch and preferably hold a full driving licence.
Previous experience would be an advantage.
Applicants must have a good level of general education including Maths and English and be IT literate with practical experience of working within a customer service environment.
the role of Customer Advisor will only be considered if we are provided with a
full CV detailing your recent work experience in a similar capacity with dates
of employment and ensure your contact numbers and residential address details
are on your CV.
You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted and incomplete CVs will not be considered.