Booking Centre Agent wanted in | Currie Motors

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  • Lexus Twickenham: 020 8892 2523
  • Toyota Chiswick: 020 8560 1100
  • Toyota Kingston: 020 8949 3333
  • Toyota Twickenham: 020 8892 0041
  • Toyota Isleworth Service Centre: 020 8568 4343

Part-Time Booking Centre Consultant

Flexible hours between Monday to Friday 8am till 6pm and Saturday 8am till 1pm (on a rota basis).

Salary: £20,000 pro rata plus commission.

Location: Twickenham (TW1 1ER)

The Role & Responsibilities:

Booking and scheduling service and repair work, keeping customers informed and up-to-date at every stage, advising them of completion times or any delays and quickly responding to any questions or queries. As Booking Centre Consultant your duties will include:

Key Tasks:

  • Ensure that all reception booking procedures are carried out, ensuring a steady and realistic flow of available work through the workshop and adhering to the recall process.
  • Checking the online service books system as well as any direct email booking requests and make the necessary bookings and email the customers to confirm their appointments.
  • Handling incoming service related calls, provide advice to customers and / or arranging relevant bookings
  • Making follow up calls after service visit
  • Calling lapsed customers and chasing service reminder bookings

The Person:

Experience in the motor trade advantageous (although we would be keen to see applicants from other industries).

To be successful for this role you will need:

  • Previous experience in Customer Service / Reservations / making bookings advantageous
  • A polite and friendly personality
  • Ability to work well under pressure
  • Excellent telephone manner
  • Computer literate (experience of Kerridge would be advantageous but-in-house training can be given)
  • Exceptional communication skills
  • A strong focus on customer satisfaction
  • Good administration and organisation skills
  • Ability to negotiate and influence situations
  • Basic understanding of how a vehicle works

Benefits:

  • 22 days annual leave pro rata increasing on tenure plus 8 days bank holidays
  • Eyecare Vouchers
  • Loyalty & Long Service Awards
  • Life Insurance (after qualifying period)
  • Car Leasing Scheme (after qualifying period)
  • Workplace Pension Scheme
  • Discounts on car purchases / repairs / parts
  • Ongoing training, both in-house and with the manufacturer

Ref:

Working hours
Location Toyota Twickenham
Salary
Benefits
Closing date 30/06/2018

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