Customer Relations | Twickenham, Middlesex | Lexus Twickenham

Customer Relations

Customer experience is important to us, if you are not satisfied with the service or goods you received at one of our centres please let us know.

Please click here to view our full complaints policy.


Complaint Contact Details

General Complaints

In the first instance please discuss your concerns with a Manager at the Centre the complaint relates to. If you are not satisfied with their response or you wish to refer the complaint to our Head Office your complaint can be expressed:

By post: Customer Relations, Currie Motors, 161 Chertsey Road, Twickenham, TW1 1ER
By email: margaret.jones@curriemotors.co.uk
By telephone: 020 8892 0041

Complaints relating GAP or SMART insurance

Currie Motors UK Limited sells GAP and SMART insurance as an appointed representative of ITC Compliance. If your complaint is in relation to GAP or SMART insurance your complaint can be expressed:

  • By post The Compliance Officer, ITC Compliance Limited, Monarch Court, Emersons Green, Bristol, BS16 7FH
  • By email complaints@itccompliance.co.uk
  • By telephone 0845 177 22 66 or 0117 9708426
Complaints relating to finance

Your complaint can be expressed:

  • By post Finance Complaints, Currie Motors, 161 Chertsey Road, Twickenham, TW1 1ER
  • By email finance@curriemotors.co.uk
  • By telephone 020 8891 8850


Complaints Procedures

Currie Motors policy is to deal with all complaints in a professional manner ensuring that we live up to our slogan ‘Nice People To Do Business With’. We will always ensure that customers can make complaints with no charge or penalty.

General complaints

We will investigate any complaint, whether verbal or written, diligently and impartially, obtaining any additional information as necessary.

Currie Motors UK Limited subscribe to The Motor Ombudsman. If you are dissatisfied with the outcome of a dispute, Motor Codes can provide a CTSI certified Alternative Dispute Resolution (ADR) service.

The Motor Ombudsman can be contacted at:
The Motor Ombudsman
71 Great Peter Street
London
SW1P 2BN
Telephone: 0345 241 3008
Email: consumer@tmo-uk.org
Website: www.themotorombudsman.org/

Complaints relating to GAP insurance or SMART insurance

Currie Motors UK Limited sells general insurance products as an appointed representative of ITC Compliance. The ITC Compliance complaints procedure is available on request.

Complaints relating to finance
The process

Any complaint verbal or written will be referred to a Director at the earliest opportunity, we will:

  • Acknowledge the complaint in writing promptly
  • Give details in our acknowledgement letter of the Financial Ombudsman Service
  • Make contact to seek clarification on any points where necessary
  • Fully investigate the complaint
  • Keep you informed of our progress
  • Discuss with you our findings and proposed response

If we cannot respond immediately you will receive contact from us advising on progress. We will let you have our final response as soon as possible and not later than eight weeks.