experience is important to us, if you are not satisfied with the service or
goods you received at one of our centres please let us know.
Please click here to view our full complaints policy.
In the first instance please discuss your concerns with a Manager at the Centre the complaint relates to. If you are not satisfied with their response or you wish to refer the complaint to our Head Office your complaint can be expressed:
By post: Customer Relations, Currie Motors, 161 Chertsey Road, Twickenham, TW1 1ER
By email: firstname.lastname@example.org
By telephone: 020 8892 0041
Currie Motors UK Limited sells GAP and SMART insurance as an appointed representative of ITC Compliance. If your complaint is in relation to GAP or SMART insurance your complaint can be expressed:
Your complaint can be expressed:
Currie Motors policy is to deal with all complaints in a professional manner ensuring that we live up to our slogan ‘Nice People To Do Business With’. We will always ensure that customers can make complaints with no charge or penalty.
We will investigate any complaint, whether verbal or written, diligently and impartially, obtaining any additional information as necessary.
Currie Motors UK Limited subscribe to The Motor Ombudsman. If you are dissatisfied with the outcome of a dispute, Motor Codes can provide a CTSI certified Alternative Dispute Resolution (ADR) service.
The Motor Ombudsman can be contacted at:
The Motor Ombudsman
71 Great Peter Street
Telephone: 0345 241 3008
Currie Motors UK Limited sells general insurance products as an appointed representative of ITC Compliance. The ITC Compliance complaints procedure is available on request.
Any complaint verbal or written will be referred to a Director at the earliest opportunity, we will:
If we cannot respond immediately you will receive contact from us advising on progress. We will let you have our final response as soon as possible and not later than eight weeks.