Call Centre Agents wanted in | Currie Motors

CALL CENTRE AGENTS

Location: Currie Motors in Isleworth (TW7 6DS)

Competitive annual salary with commission.

Based on 45 hours per week;

Hours of work;

Monday to Friday 8.00am to 6.00pm

Saturday 8.00am to 1.00pm on a rota basis

The Role & Responsibilities:

Booking and scheduling service and repair work, keeping customers informed and up-to-date at every stage, advising them of completion times or any delays and quickly responding to any questions or queries. As Call Centre Agents, duties will include:

Key Tasks:

  • Ensure that all reception booking procedures are carried out, ensuring a steady and realistic flow of available work through the workshop and adhering to the recall process.
  • Checking the online service books system as well as any direct email booking requests and make the necessary bookings and email the customers to confirm their appointments.

  • Handling incoming service related calls, provide advice to customers and / or arranging relevant bookings

  • Making follow up calls after service visit

  • Calling lapsed customers and chasing service reminder bookings

  • Assisting the Service Advisors as and when required to carry out administration tasks.

  • Making outbound calls advising customers of product campaigns

The Person:

Experience in the motor trade advantageous, together with excellent service and communication skills.

To be successful for this role you will need:

  • Previous experience in Customer Liaison / Reservations / making bookings essential
  • A polite and friendly personality
  • Ability to work well under pressure
  • Computer literate (experience of Kerridge would be advantageous but-in-house training can be given)
  • Exceptional communication skills
  • A strong focus on customer satisfaction
  • Good administration and organisation skills
  • Ability to negotiate and influence situations
  • Basic understanding of how a vehicle works


To apply for this role, please submit your details using the form below

Ref:

Working hours Working Hours
Location Toyota Isleworth
Salary Salary
Benefits Benefits
Closing date 30/09/2017
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